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Conflict Resolution

Do you want to create better working environments and better relationships?

Have you ever had a conflict and wish you had handled it better?

Conflict triggers strong emotions and can lead to hurt feelings, disappointment, and discomfort. To successfully resolve a conflict, you will need to adopt and practice what you learn on the Conflict Resolution Course.

On the Conflict Resolution CPD Program you will discover:

  • What is Conflict Resolution?
  • Conflict Resolution Skills
  • Win Win Approach
  • Creative Response
  • Empathy
  • Appropriate Assertiveness
  • Co-operative Power
  • Manage Emotions
  • Willingness to Resolve Conflict
  • Mapping the Conflict
  • Develop Options
  • Negotiate
  • Mediate

Length of Course: 4 hours

CPD Points: 4 points

“I enjoyed the relevance of the education: presenter gave excellent information on this topic without presenting cases in a ‘sensationalised’ manner.”Student Feedback