About Us | Back to Basics


Back To Basics is a 100% Australian owned and operated registered training organisation established over 20 years ago.

Back To Basics Business Training Pty Ltd was founded by Managing Director Susan Stephens in 1997. Susan used her extensive experience and knowledge of the industry to create a training company that was focused on providing what the market wanted: high quality training at an affordable price.

Over the years Back To Basics has developed a unique training method that is widely recognised as one of the best in the training industry. This includes the creating of a format in which we cluster Units of Competency into “modules”. This way students are able to attain learning outcomes of several units in a single, content specific subject. 

Back To Basics is a growing company – we are always adding to our range of courses –  but we retain a boutique feel to our organisation and have a smaller student base than the larger training organisations. By doing so we offer personal 1 on 1 tutoring from a select group of industry experts employed as trainers. These include Phil Stephens, Susan’s Husband. Phil is another veteran of the industry and is widely praised by his students both past and present.

Back to Basics Business Training Pty Ltd is a Registered Training Organisation, National Training Provider Number 4346.
If you would like to find out more about Back to Basics, please don’t hesitate to contact one of our team members on 1300 855 713.

Susan Stephens - Bio

Managing Director

Starting her career in teaching in 1979, Susan began by instructing small business operators on how to ensure that their business was being run well, and that they were not being taken advantage of by banks or clients alike. The services of what was then known as S&B Administrative Services included working with everything from general administration through to managing cashbooks. As this business grew, Susan began providing in-house education and administrative services to larger companies. It was during this time that Susan was approached by a large training organisation to teach for them part time which she accepted graciously.

Over the next 8 years, Susan progressed into full time lecturing for large training organisations until she was invited to work with HIA NSW presenting courses that Susan had developed to comply with the then Gold Licence course required by the NSW Department of Fair Trading.  It was while training for HIA in 1992 that Susan began the development of Back to Basic’s very first course, the Contractors Management Program. Support came from several licensed builders and engineers within the industry, in conjunction with the valuable support from MBA Newcastle.  Susan’s goal was to simplify the complex method of teaching that is prolific within the construction industry.  Back to Basics was born from this course and the course became accredited in 1997 and was known as the Certificate IV in Contractors Management Program NTIS 91021NSW, still recognised by the Office of Fair Training NSW as a part of the education requirements for licensing.  At the same time Back to Basics Business Training Pty Ltd became an accredited RTO in April 1997.

For the next 10 years, Susan worked in conjunction with MBA in several states providing courses across Australia to the construction industry and continued to develop our courses in conjunction with licensed builders Australia wide.

It was in 2007 that Susan parted ways with the MBA amicably and began to operate Back to Basics as an independent entity. Susan continues to work in the development team to this day as her passion has (and will) always be in helping to train and up-skill people, especially those who don’t think that they can. In addition to being the Managing Director of Back to Basics, Susan volunteers with Riding for the Disabled NSW and has not only assisted them to become an RTO, but has been integral in the development of new qualifications related to the care of the disabled.

Annette Buller - Bio

Compliance Manager

Originally employed by Back to Basics Care as their Training Manager. Annette is a Registered Nurse with over thirty years’ experience in the Acute and Private Sector as well as the community sector, areas of work include accident and emergency, oncology/palliative care , acute surgical, orthopaedic and aged care .

Annette has worked as a Clinical Nurse Educator developing and co-ordinating education and competency programs for nurses. Within this role she has presented and contributed to numerous programs including: Falls Injury Prevention; Enablement; Pressure Ulcer Prevention; Pain Management, Delirium, Dementia and Depression Annette’s experience led her to work in various Management roles in both the Acute and Private sector. She was instrumental in setting up the Transitional Aged Care Program within the Greater Newcastle Cluster.

Now Back to Basics Compliance Manager Annette has honed her considerable skills and converted them to the Training Industry as a Compliance Manager for Back to Basics

Phil Stephens - Bio

Senior Student Support Officer

Having worked in, on or around the construction industry for the vast majority of his adult life, Phil brings a wealth of knowledge to the Back to Basics team. In addition to this, Phil is a qualified Trainer and Assessor, and has worked in updating and developing the courses delivered by the Back to Basics Construction division.

Phil’s passion for the industry shows through in his depth of knowledge not only of the course material, but in its practical application. When not in the office, Phil is often found working on a new project of his own. Be it a new deck, a home extension, a new shed or one of his legendary Christmas light displays, Phil is always working on something.

If you have any questions about any of the courses Back to Basics Construction offers, Phil has the answer.